Key Emotional Intelligence Skills By Experts

Emotional intelligence (otherwise known as emotional quotient or EQ) skills help in understanding, communicating effectively, empathizing with others, overcoming challenges and defusing conflict.

Emotional intelligence takes time, skill and tact to master. It eliminates nasty behaviors such as anger, quick negative reactions to situations or even stress.

1. Self-management: Managing our emotions particularly in stressful situations, and maintaining a positive outlook despite setbacks, helps us make constructive decisions that take us out of our comfort zone. We take initiative and follow through on commitments- responding versus reacting.
2. Self-Awareness: Knowing who we are and how other people perceive us is critical to achieving boldness without coming off as arrogant. We become mindful of the impact our behavior has on others.

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1. Social Skills: We respond effectively to others by understanding how they feel, where they are coming from, their verbal and non-verbal communication cues with us without being judgemental. We express ourselves freely, listen without judgement and handle rejection gracefully.
2. Conflict Management: In most cases, where there’s interaction, conflict is inevitable. It is key to learn how to manage conflict and avoid it through negotiation and mediation.
3. Empathy for Others: Thinking about and empathizing with how other people are feeling. People with strong emotional intelligence consider the perspectives and emotions of others.
4. Decision-Making: To improve productivity and cohesion, decision making is vital.

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The Importance of Emotional Intelligence

For a successful balance, IQ and EQ exist in tandem and go hand in hand for effectiveness. Emotional intelligence affects our:

• Performance: A stable EQ helps navigate the social complexities of life.
• Physical health: A high EQ helps manage stress and ensures great physical health.
• Mental health: Good management of emotions impact our mental health and help deal with anxiety and depression.
• Relationships: We become good communicators and have stronger relationships with others.

Measuring Emotional Intelligence

• Self-report tests: Responding to questions or statements by rating our behaviours.
• Ability tests: Involves responding to situations and then assessing our skills.

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Emotional Intelligence Skills Examples

• You become an effective communicator.
• You become a great decision maker and amicably solve problems.
• You easily accept criticism.
• You are deliberate on your actions.
• You quickly move on after making a mistake.
• You are at ease saying no when need arises.
• You loathe misjudgement.